Krohn-Hite Corporation warrants its instruments to be free from defects in materials and workmanship for a period of 1 year from the date of shipment, with the following exceptions:
If you ever have a problem within the warranty period, contact Krohn-Hite by either calling the Service Department at (508) 580-1660 or click on the link below to receive an RMA (return authorization number).
Once you have received the RMA, return the instrument, transportation prepaid, to the following address:
Repairs will be made and the
product returned, transportation prepaid.
Additional years of warranty coverage are available on many products. These valuable contracts protect you from unbudgeted service expenses and provide additional years of protection at a fraction of the price of a repair. Extended warranties are available on new and existing products.
Limitation of Warranty
This warranty does not apply to defects resulting from production modification without Krohn-Hite’s express written consent or misuse of any product or part. This warranty also does not apply to fuses, software, non-rechargeable batteries, damage from battery leakage, or problems arising from normal wear or failure to follow instructions.
This warranty is in lieu of all other warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular use. The remedies provided herein are buyer’s sole and exclusive remedies.
(1) Defective Products. A Customer may return a defective product to Krohn-Hite Corporation for repair or replacement, at Krohn-Hite's option, in the event Krohn-Hite determines that the product is defective. The defective product must be returned to Krohn-Hite within the warranty period. The Customer shall be responsible for all shipping costs.
(2) Non-defective Product Return. Products that are not defective may be returned to Krohn-Hite within 30 days from the date of shipment. All non-defective product returns are subject to a 15% restocking fee. If the product is unsatisfactory for the application for which it was purchased, Krohn-Hite shall, at its option, either refund the purchase price paid by the Customer or replace the product with one that is satisfactory for the application. The Customer shall be responsible for all shipping costs and restocking fee determined by Krohn-Hite.
of Return. Prior to returning the product, contact Krohn-Hite Corporate Headquarters for a Return Material Authorization
number. All products returned to Krohn-Hite must be securely
packaged in the original shipping materials and reach Krohn-Hite
without damage and shipped in accordance with Applicable laws, rules, and
regulations. The products must contain all software and accessories that
were shipped to the Customer in connection with the product.